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The life of a membership
The states a membership goes through, what moves on its own every day, and how the dates are worked out.
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Reserved
The player tapped Subscribe but has not paid yet. The portal shows Pending and Not started, the app shows Reserved with a Complete payment button. No days are used. A reservation stays until it is paid or cancelled. -
Active
The payment went through. The membership starts that day on the club's calendar and ends after the months bought, plus any free days the plan gives to a first membership at your club. -
Frozen
The member or your club paused it. It is still active and keeps its seat, but the pass stops working. When it is resumed, the frozen days are added to the end date. -
Expired
The end date has passed. Every night at 03:30 Qatar time the service marks these memberships as expired and tells the member. A membership is valid for the whole of its last day, and a frozen membership never expires while it is frozen. -
Cancelled
The member cancelled in the app or your club cancelled it in the portal. Any refund goes to the member's wallet.
What happens on its own#
| When | What |
|---|---|
| When a payment goes through | The membership becomes active, the dates are set, and the member gets a Membership active notification and a confirmation email. |
| Every day at 12:00 noon, Qatar time | Members whose active membership ends within the next 7 days get Membership ending soon. Each membership gets this reminder once. Frozen memberships are skipped. |
| Every night at 03:20, Qatar time | A freeze with an end date is lifted on that date: the frozen days are added to the end date and the member gets Membership resumed. |
| Every night at 03:30, Qatar time | Active memberships whose end date has passed become Expired, and the member gets Membership ended. Frozen memberships are skipped. |
How the dates are worked out#
- The start date is the day the payment went through, on the club's calendar in Qatar.
- The end date is the start date plus the length the member chose.
- Free trial days are added to the end date of a member's first membership at your club only.
- An extension adds its months to the current end date. If the membership has already ended, the months count from the day of the payment and the membership is active again.
- A freeze adds its days to the end date when it is lifted, at least one day even if it is lifted the same day.