Statuses

Every membership status, what the portal and the app call it, and what the door says.

Last updated 4 October 2026 1 min read

Membership#

State	Portal	App	At the door
Reserved, not paid	Pending, payment pending	Reserved	Not paid
Paid and running	Active, Paid	Active	Admitted
Frozen by the member or the club	Active with a Frozen chip	Suspended	Frozen
End date passed	Expired	Expired	Expired
Cancelled with a refund	Cancelled, Refunded	Cancelled	Cancelled
Cancelled, the club kept the money	Cancelled, Paid	Cancelled	Cancelled
Reservation cancelled before paying	Cancelled, Cancelled	Cancelled	Cancelled

Payment#

Payment	Meaning
Pending	Nothing paid yet.
Paid	Paid. Also shown after a cancellation with no refund.
Refunded	Money went back to the member's wallet when it was cancelled.
Cancelled	A reservation cancelled before it was paid.

Offers#

State	Meaning
Running now	Switched on and inside its dates.
Scheduled	Switched on, starts later.
Ended	Its end date has passed.
Off	Switched off, whatever the dates say.

Plans#

State	Meaning
Live in the app	On sale in the app.
Paused	Not on sale. Members keep what they bought.
Full	Every seat is taken. The app shows the plan as Full.