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Cancel and refund

Cancel a membership from the portal, see how much of it was used, and choose what to refund to the member wallet.

2 min de lectura

Your staff can cancel any membership, including ones on plans that members cannot cancel themselves. Cancelling cannot be undone.

  1. Cancel

    In a Members list, click Cancel on the row.

  2. Read the period

    The box at the top shows the period, the days used, the days left and everything paid so far, extensions included.

  3. Give a reason

    Required. It is kept on the record and shown at the door if the pass is scanned again.

  4. Choose the refund

    Pick one of the four choices below. The box under them shows what the member receives and what the club keeps.

  5. Confirm

    Enter your password or PIN and click Submit.
Cancelling a year membership 60 days in
Cancelling a year membership 60 days in
Refund choiceWhat is returned
What the plan policy saysThe amount the plan's cancellation rule gives right now. This is the default.
Refund everything paidThe purchase and every paid extension.
Refund a different amountAn amount you type, up to everything paid.
No refundNothing. The club keeps the fee.

What happens next#

  • The membership becomes Cancelled, the seat is freed and the pass stops at once.
  • Any refund is credited to the member's wallet and they get a Refund received notification. Payment then shows refunded. With no refund it stays paid, because the club kept the money.
  • A reservation that was never paid is simply cancelled.

When a member cancels in the app, the plan's rule decides alone, see Cancel and refunds.