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Freeze your membership

Pause your membership while you are away and get the days back when you resume, if the plan allows it.

1 min de lectura

Freeze my membership shows on your membership only when the plan allows members to freeze and you still have freeze days left.

  1. Freeze

    Tap Freeze my membership. The freeze starts at once and has no end date.

  2. While frozen

    The card says Suspended. Your pass does not work and the Show code, Extend and Cancel buttons are hidden. Your place is kept.

  3. Resume

    When you are back, tap Resume my membership. The days you were frozen, at least one, are added to your end date.
A frozen membership with the Resume button
A frozen membership with the Resume button
  • The plan may limit the total number of freeze days for the whole membership. Once they are used up, the button no longer shows.
  • When you froze it yourself, the note on the card says so. There is no need to contact the club: tap Resume my membership when you are back.
  • If the club froze your membership, there is no Resume button. The club's reason is shown on the card: contact the club.