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Unpaid registrations and refunds
The automatic cancel of unpaid registrations, the wait before registering again, the refund switches and refunding from the portal.
Every refund for a tournament goes to the payer's wallet, never back to a card, and the player gets a Refund received notification. The settings below are in the Capacity and Fee section of the Details tab and in the Format and fees step of the wizard.
Unpaid registrations#
Auto cancel unpaid registrations after is 1440 minutes, 24 hours, unless you change it. Every fifteen minutes the system withdraws a registration that is still not fully paid after that time since it was made. It also withdraws any unpaid registration once the tournament has started. The place comes free, any shares already paid go back to the payers' wallets, and the registrant and those payers get Registration cancelled. Set 0 to never cancel for non payment; unpaid registrations are still withdrawn when the tournament starts.
Waiting before registering again#
Re registration cooldown is 60 minutes unless you change it. A player or team whose registration was cancelled for non payment must wait that long before registering again. A player who withdrew by choice can register again straight away. Set 0 for no wait.
Refund switches#
| Switch | Off, the default | On |
|---|---|---|
| Auto refund on registration cancellation | When a player withdraws, or a whole team does, the money stays. You refund it later with the Refund button if you want to. | The money goes back to every payer's wallet at once. |
| Auto refund on member withdrawal | When a player who paid a share leaves or is removed, the share stays with the team. | The app asks the player, or the captain removing them, to refund the share to the wallet or leave it for the team. |
A registration cancelled for non payment is always refunded, whatever the switches say.
Refund from the portal#
In the Participants tab, Refund shows on a registration that has paid money left.
- For an individual registration you can change the amount, up to what was paid. After a refund of any amount the registration counts as refunded and the button goes away.
- For a team every paid share is refunded in full to the player who paid it.
Refunding does not change the registration's status. Withdraw it with Edit if the player is out.
When the club cancels#
Cancelling the tournament refunds every paid registration to the wallets, see Cancel, revert and delete.