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Glossary and FAQ
The words used in these pages, and answers to the questions clubs and players ask most.
Glossary#
| Term | Meaning |
|---|---|
| Workspace | The portal page of one tournament, with its header, status rail and tabs. |
| Host branch | The venue running the tournament. Its organization is shown as the organizer unless you set one. |
| Participant | One registration: a player in an individual tournament, a team in a team tournament. |
| Category | A separate entry inside one tournament, with its own places and fee. |
| Captain | The player who registered a team. Manages the roster and can withdraw the team. |
| Roster | The players of a registered team. |
| Share | One player's part of a team fee that is split. |
| Seed | A participant's rank for the draw. 1 is the top seed. |
| Bracket | The matches built from the confirmed participants. |
| Bye | A free pass to the next round in a knockout, recorded as a walkover. |
| Primary venue | The court where automatic scheduling puts the matches. |
| Court blocking | Keeping the tournament's courts off the booking calendar while it runs. |
| Confirmation code | The code starting with TRN on a registration, shown as a QR code on the entry pass. |
| Cooldown | The wait before registering again after a cancellation for non payment. |
FAQ#
Can players join a waiting list when a tournament is full?#
No. There is no waiting list for tournaments. A place comes free when a registration is withdrawn or cancelled, and anyone can then take it.
Do I have to approve every registration?#
No. Free entries are confirmed at once and paid ones when the payment arrives. You can change a status yourself with Edit in the Participants tab.
Why can't I open registration?#
Opening needs a host branch, a sport, a format, a maximum number of participants and a registration end date. The portal names the one that is missing.
Why is Generate Bracket not showing?#
The tournament must be Registration Closed and must not have matches yet.
Why can't I move to Scheduled?#
You need a bracket and at least the minimum number of confirmed participants.
A player paid by card. Does their refund go to the card?#
No. Every tournament refund goes to the player's wallet.
Can a player be in two teams of the same tournament?#
No. A player holds one place in a tournament, on their own or through one team.
The app says my team is Incomplete. Can we still play?#
Yes. Incomplete is a reminder. The club sees it too and decides.
Can I change my team after registration closes?#
The captain can still invite players until the tournament starts. Leaving and removing players stop when registration closes.
Where do I see my confirmation code again?#
On the tournament page, tap View pass and team, or open the tournament from the Tournaments card in your Profile.