Notifications and emails · Official matches

Players receive these in the app's notification list and as a push. Tapping one opens the match, the application or the team it is about. They arrive in the player's language. The type in the last column is what support sees in logs.

The notification list with a player's official match notifications

Places and payments#

Title	Sent to	When	Type
You're in	The player	They joined and have nothing to pay.	`official_match_joined`
Your place is held	The player	They joined a paid match. Names the amount and the time to pay by, or the cash to bring.	`official_match_joined`
You're on the waiting list	The player	They joined a full match. Names their number in the queue, what to pay and by when, and what happens if they do not get to play.	`official_match_joined`
You have a place	The player	They moved up from the waiting list. Asks them to pay only if they have not paid yet.	`official_match_promoted`
Pay now to keep your place	The player	About 5 minutes before the time to pay runs out, once for each payment window. Tapping it opens the match with the payment sheet. On the waiting list it reads Pay now to stay on the waiting list.	`official_match_pay_reminder`
Your place was released	The player	The time to pay ran out.	`official_match_hold_expired`
You left the waiting list	The player	The time to pay for their spot on the waiting list ran out.	`official_match_hold_expired`
Moved to the waiting list	The player	The organizer's lineup moved them to the head of the queue before kick off. They keep what they paid.	`official_match_moved_to_waitlist`
Waiting list refund	The player	They never got to play and the match ended with the organizer's choice set to refund, or the organizer refunded them by hand. Names the amount.	`official_match_waitlist_refunded`
Removed from a match	The player	The organizer removed them.	`official_match_removed`
Match cancelled	Everyone in the match or on its waiting list	The organizer or the club cancelled. Includes the reason, which is required when players are in the match, and any registration fee kept.	`official_match_cancelled`
Match cancelled for too few players	Everyone in the match, and the organizer on the player account they applied from	Fewer players than the minimum were confirmed at the check time. Everything paid in the app went back in full.	`official_match_not_enough_players`
Refund received	The player	Money went back to their wallet.	`wallet_refund`

Reminders#

Title	When
Your match is tomorrow, or Your match is today	Once, within the 24 hours before kick off.
Your match starts in an hour	Once, within the last hour.

Only players with a place get reminders. A player paying cash is told how much to bring. Type official_match_reminder.

Invitations#

Title	Sent to	When	Type
Match invitation	The invited player	Someone invited them. Says if the inviter pays.	`official_match_invite`
Invitation accepted	The inviter	The friend accepted, or it was accepted automatically.	`official_match_invite_accepted`
Invitation declined	The inviter	The friend declined.	`official_match_invite_declined`
Pay to keep your place	The invited player	The player who invited them is no longer paying for their place.	`official_match_pay_to_keep`

Organizers, awards and teams#

Title	Sent to	When	Type
You are approved to organize	The applicant	The club approved the application.	`organizer_application`
Your application needs changes	The applicant	The club asked for changes.	`organizer_application`
Your organizer application	The applicant	The club rejected the application.	`organizer_application`
Your sport request was approved, or About your sport request	The organizer, on the player account they applied from	The club answered their request for a sport it does not list, with its note if any.	`organizer_sport_request`
Player of the month	The winner	Early in the month, for the month before.	`official_player_of_month`
Team invitation	The invited player	A captain invited them to a team.	`team_member_invite`
New team member	The captain	Someone accepted and joined the team.	`team_member_joined`

Emails#

Email	Sent to	When
New organizer application	Active club admins who can decide applications, or the platform team if there are none	A player applies. Never while Official matches is switched off.
Organizer application updated	The same admins	An applicant resends after changes were asked for.
Choose your organizer password	The new organizer	The application is approved, or the club sends a link to an organizer who never set a password. The link is valid for 60 minutes.
Reset your password	An organizer who has a password	They used Forgot password, or the club sent them a password link. The link is valid for 60 minutes.
Match cancelled: not enough players	The organizer	Their match was cancelled automatically for too few players.
Sport request	Active club admins who can change organizers	An organizer asks for a sport the club does not list.
Your sport request was approved, or About your sport request	The organizer	The club answered the request.