Esta página aún no está traducida al español, así que estás leyendo la versión en inglés.
Fees, payments and refunds
How players pay, how long a place waits for payment, what the registration fee keeps, and who gets what back.
This page collects every money rule in one place. The organizer sets the price of each match. Your club decides how players may pay and what happens when a place is given back.
How players pay#
| Method | When it is offered | Where the money goes |
|---|---|---|
| Wallet | Always in the app, when the player has the balance. | Your club's wallet ledger |
| Online | The methods your club turned on under Payments, through your active gateway. | Your club's payment account |
| Cash at the venue | Only when Cash and its Official matches option are on, and the organizer ticked Accept cash at the venue on the match. | The organizer, in person |
A player always pays what their bill still owes: their own place, plus any friends they chose to pay for. The price is fixed by the spot, so a goalkeeper spot can cost more when the organizer sets a goalkeeper price.
The payment window#
- A player who takes a paid place has until the window closes to pay. The length is Official matches: time to pay for a place in Project settings, Services, on the Official matches card. Default 30 minutes. Off means there is no time limit. Court matches have their own window.
- The window never runs past kick off.
- About 5 minutes before it closes, a player who has not paid gets one reminder to pay now.
- If it closes unpaid, the place goes back, the player is told Your place was released, and the next player on the waiting list moves up.
- A place on the waiting list is paid the same way, with the same window. If it closes unpaid, the player leaves the waiting list.
- A player who moves up from the waiting list has already paid, so there is no new window.
- A player paying cash has no window. The organizer marks the cash as received, or removes a no show.
The registration fee#
The fee is what your club keeps from a refund when a player cancels a paid place, to cover the gateway's costs. Set it under Project settings, Payments, Registration fee.
- Keep a registration fee on cancellation turns it on. Off by default.
- Fixed amount is kept per cancelled place.
- Percentage is taken from the amount being refunded and added to the fixed amount. The total is never more than was paid.
- Also keep it when a match is called off keeps the fee from each paid place when you or the organizer cancel the whole match. Off means players get everything back.
Example: a fixed amount of 5 QAR and 2 percent. A player who paid 40 QAR and leaves gets 34.20 QAR back. The club keeps 5.80 QAR. Players see this breakdown in the app before they join and pay, on the match page and the payment sheet, and again before they confirm leaving.
Who gets what back#
| What happened | App payment back to the wallet | Registration fee kept |
|---|---|---|
| The player leaves the match | Yes | Yes, when the fee is on |
| The player leaves the waiting list | Yes | Yes, when the fee is on |
| The payment window closes | Anything already paid | No |
| The organizer removes the player | Yes, in full | No |
| The organizer swaps the player to the bench, before or during the match | No, they keep what they paid | No |
| A waiting list player never gets to play | Yes, in full, when the match ends and the organizer chose Refund them | No |
| The organizer refunds a waiting list player | Yes, in full | No |
| You or the organizer cancel the match | Yes | Only if Also keep it when a match is called off is on |
| Too few players at the check time, so the match is cancelled automatically | Yes, in full | No |
| A friend the player paid for leaves | The friend's share goes back to the player who paid | Yes, when the friend cancelled and the fee is on |
Rules players cannot change#
- Players can leave a match up to 12 hours before kick off. After that their place is fixed, except in the first 15 minutes after they got it: a player who joined late can still leave in that time, until kick off. A player on the waiting list who paid follows the same rule. One who has not paid yet can leave at any time.
- No match can be cancelled once it has started, and a match with a finalized result cannot be cancelled, so nothing is refunded after the result counts.
Emails and notifications#
Your admins get an email for every new or resent organizer application. Players get in app notifications and pushes for every change to their place, and a Refund received notice for every wallet refund. The full list is in Notifications.