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Glossary and FAQ
The words used across official matches, and answers to the questions clubs, organizers and players ask most.
Glossary#
| Term | Meaning |
|---|---|
| Organizer | A person the club approved to run official matches. Has a separate sign in inside the club's app. |
| Venue | A place the organizer saved to run matches at. Not owned by the club. |
| Club court | One of the club's own courts. A match there books the court when published. |
| Draft | A saved match nobody else can see yet. |
| Publish | Makes a draft visible and joinable. At least 3 hours before kick off. |
| Place | A player's right to play in a match. The number of places is the match size. |
| Spot | A position on the drawn pitch. On a sport with a pitch, each place is a spot. |
| Goalkeeper spot | The first spot of each side on football, futsal, handball and hockey. Can have its own price. |
| Waiting list, Bench | The queue for a full match, in arrival order. On a paid match it is paid like a place. The organizer's lineup screen calls it the Bench. |
| Payment timer | The time a player has to pay for a held place. 30 minutes unless the club changed it in its Official matches settings, never past kick off. |
| 12 hour rule | Places are fixed 12 hours before kick off. Players cannot leave after that, except within 15 minutes of getting their place, and never after kick off. |
| Registration fee | What the club keeps from a refund when a player cancels a paid place. Optional. |
| Private code | A 6 digit code that opens a private match. |
| I pay | An invitation where the inviter pays for the friend's place. |
| Arrange | The organizer's tool to move players between spots and swap in the Bench. Swaps never move money, and during the match they are free. |
| Formation | How the spots are drawn on the pitch. |
| Finalize | Makes a result count on the leaderboard. Correctable for 72 hours, then locked. |
| Player of the match | The one player the organizer picks per match. Counts as an MVP award. |
| Player of the month | The top rated player of a closed month in a sport, among players with enough matches. |
| Freeze | The club's way to suspend an organizer. Signs them out everywhere. |
| Venue clock | The local time at the venue. Kick off, the 3 hour and 12 hour rules and the months all use it. |
FAQ#
Can the club create a match from the portal?#
No. Matches are created by organizers in the app. The club sees every published match and can cancel one before kick off.
Why can't an organizer pick a sport?#
Either the club does not offer the sport, or it is marked Can't be a match because there is no opponent to score against. Venues and applications can only list sports that can be a match.
The organizer's password link expired. What now?#
Send a new one with Send password link on the organizer's row in Official matches, Organizers. The organizer can also use Forgot password on the organizer sign in, or, if they have not set a password yet, choose one from their application screen in the app with Start organizing.
Can one person organize for two clubs?#
Each organizer account belongs to one club and signs in only from that club's app. To organize for another club, the person applies from that club's app and is reviewed by that club.
A player says they cannot leave a match.#
Places are fixed 12 hours before kick off. After that the player cannot pull out, unless they got their place less than 15 minutes ago, and never once the match has started. The organizer can still remove them, which refunds what they paid in the app in full.
A player lost their place without leaving.#
Their payment timer ran out before they paid. They were told Your place was released and can join again if there is room.
Does the club receive cash payments?#
No. Cash goes from the player to the organizer at the venue. The organizer records it so the roster shows the place as paid, and the portal shows it as Collected in cash, apart from Collected in the app. Settle cash with your organizers directly.
Not enough players joined. Is the match cancelled automatically?#
Yes, when fewer players than its Minimum to play are confirmed. Every match has one, set by the organizer, of at least 1. At the club's check time before kick off (2 hours unless you changed it in Project settings, Services, Official matches), a match with fewer confirmed players is cancelled, everyone gets back in full what they paid in the app, and players and the organizer are told. A minimum of 1 only calls off a match nobody is confirmed for.
Can a result be changed after it is finalized?#
The organizer can correct it for 72 hours after finalizing. After that it is locked. The club cannot edit results.
Why is a match missing from the players' list?#
The list shows only published public matches that have not started. A draft, a private match, a started match or a cancelled match does not appear. Private matches open with their code.
Do refunds go back to the card?#
Not the refunds official matches make on their own. Leaving, removals, cancellations and waiting list refunds all go to the player's wallet in your club's app. A swap with the bench refunds nothing. A refund your finance team makes by hand on a payment record is a separate step outside these rules.