Review organizer applications · Official matches

Nobody can publish an official match without an organizer account, and every account starts as an application that your club decides. You only ever see applications made from your own app, and an organizer you approve can only run matches for your club.

When a new application arrives#

An email goes to every active admin of your club whose role can decide applications. The subject reads New organizer application, followed by the applicant's name and your club. It lists the applicant's details and has a button that opens the application in the portal. Replying to the email writes to the applicant.
A red count appears next to Organizer applications in the sidebar. It counts applications waiting for review.
If nobody at your club can decide applications yet, the email goes to the platform team instead.
While Official matches is switched off, players cannot apply and nobody is emailed.

The red count next to Organizer applications in the sidebar

Organizer applications, waiting ones first, with their status

What the applicant sends#

Field	Notes
Name, phone, email	The email becomes their organizer sign in.
Club or group	The name they organize under.
Sports	Chosen from your club's sports that can be a match.
Where they play and how often	Getting started, Weekly or Several a week.
ID or commercial registration	A photo or PDF, kept private. Use Download ID on the application page to see it.
Player account	The app account that filed the application.

The applicant also accepts the organizer terms, which include refunds to players when they cancel. A person can have only one application waiting or approved at a time.

A waiting application with Download ID, Ask for changes, Reject and Approve

Decide#

Open the application with View. The page shows the applicant and the decision so far. You can also decide from the list: the menu at the end of a waiting row (three dots) holds Approve, Ask for changes and Reject. Only an application that is Waiting for review can be decided.

Approve

Confirms Approve this organizer. An organizer account is created for your club and the applicant gets an email with a link to choose their password. No password is ever sent by email. The applicant is also told in the app and can choose the password there with Start organizing.
Ask for changes

Write what they should change. The note is shown to the applicant in the app, so write it for them. They update the form and send it again. It comes back as Waiting for review and your admins get an email that reads Organizer application updated.
Reject

A reason is required. It is shown to the applicant in the app. They can apply again later with a new application.

The row menu of a waiting application: Approve, Ask for changes and Reject

Approve this organizer, the confirmation before the account is created

Ask for changes, with the note the applicant will read in the app

Reject, with the reason the applicant will read

Application statuses#

Status	Meaning
Waiting for review	New or resent. Counts in the red badge.
Changes needed	Sent back with your note. Waiting for the applicant.
Approved	The organizer account exists. See it under Organizers.
Rejected	Closed with your reason.

An application sent back, marked Changes needed with your note

If approval fails#

An email can belong to one organizer per club. If the applicant's email is already an organizer of your club, approval stops with This email already belongs to an organizer of this club. Ask for changes so they use another email.

Manage organizers and freeze accounts What you see about each organizer and how freezing works.