Booking and match statuses · Courts

Booking status#

Portal	In the app	Meaning	How it gets there
Pending	Awaiting payment	Created, not paid yet. The slot is held.	The player confirmed at checkout. Bookings staff take start Confirmed.
Confirmed	Upcoming	The booking stands.	Paid in the app, free, or booked from the calendar.
Cancelled	Cancelled	The slot is free again.	Cancelled by the player or by staff, left unpaid past the hold, or released when the player backed out.
Completed	Completed	Played.	Set by staff.
No show		The player did not come.	Set by staff.

Only Pending and Confirmed bookings hold their slot.

Booking payment status#

Status	Meaning
Unpaid	Nothing paid yet.
Paid	Paid in the app, free, or marked paid by staff.
Refunded	A refund went to the player's wallet. When the policy refunded only part, the booking shows the amount actually refunded.
Partially refunded	Part of the payment was refunded from Payments and the booking stays on.

A booking from start to end#

Event	Status	Payment
The player confirms at checkout	Pending	Unpaid
The price is 0	Confirmed	Paid
The player pays	Confirmed	Paid
The player backs out, or the hold runs out	Cancelled	Unpaid
The paid booking is cancelled with a refund	Cancelled	Refunded
The paid booking is cancelled inside a 0 percent tier	Cancelled	Paid

Match status#

Portal	In the app	Meaning
Draft	Not shown	Made in the portal and not published yet.
Scheduled	Upcoming	Still to come. Players can join.
In progress	Live	Between the start and the end time.
Completed	Finished, or the final score	Over, or the result was recorded.
Cancelled	Cancelled	Cancelled by the organizer, by the club or automatically.

The apps show Live and Finished from the venue's clock, so they change at the exact start and end times. A match is also either confirmed, once its organizer has paid their part, or not yet. An unconfirmed match can be cancelled automatically.

Match players#

Portal	Meaning
Joined	In the match with a share still to pay. The place goes back if it is not paid in time.
Confirmed	In the match and paid, with nothing to pay, or the organizer.
Waitlisted	Waiting because every spot was taken.
Cancelled	Left, or the match was cancelled.

A player's payment is Pending, Paid or Refunded. In the app's Upcoming Matches, a match shows Pay to confirm while you still owe money, and otherwise Organizer, Confirmed, Joined, Pending or Waitlist.

Invitations#

State	In the app
Waiting for an answer	The spot shows Invited.
Accepted	Invitation accepted. The player is in the spot.
Declined	Invitation declined. The spot is free.
Withdrawn	The organizer took it back. The spot is free.
Expired	The match started or was cancelled before an answer.