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What memberships are
Sell membership plans at your club. Players buy them in your app, carry a pass on their phone and show it at the door.
Memberships let your club sell plans that give people access for a number of months: the gym, weekly court time, classes at a member price or anything else you promise on the plan. You set up the plans in the club portal. Players find your club in the app, pick a plan and a length, pay, and get a pass with a QR code that your staff scan at the door.
Who does what#
| Who | Where | What they do |
|---|---|---|
| Your club | Club portal | Fills in the club page, creates the plans and their prices, runs offers, follows the members, checks people in at the door, freezes and cancels memberships and decides refunds. |
| Players | Your app | Find the club, choose a plan and a length, pay, show the pass at the door, extend, freeze or cancel. |
The parts of the service#
- The club is one of your venues. Its photos, description, amenities and activities make up the club page in the app.
- A plan is what you sell: a name, who it is for (one person, a couple or a family), what it includes and the refund rule.
- Lengths are the periods a plan is sold at, for example 1, 3, 6 and 12 months, each with its own price.
- Offers are discounts the server applies on its own: a sale everyone sees, or a save shown only to a member who taps Cancel.
- The pass is the member's QR code and short code. Your staff scan or type it on the Check in page.
How money flows#
- A player pays in the app with the payment methods your club switched on, or from their wallet. A plan priced at 0 starts at once with nothing to pay.
- The membership starts on the day the payment goes through, not the day it was reserved, so an unpaid reservation never uses up days.
- Extending a membership is a new payment for more months on top of the current end date.
- Every refund goes to the player's wallet, never back to a card.