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Notifications
Every notification and email the courts service sends, who gets it and when.
Notifications appear in the app's Notifications screen and, when the player allows it, as a push on the phone. They are written in the language of the player's app.
Bookings#
| Title | Who gets it | When |
|---|---|---|
| Booking reminder | The player who booked | About 24 hours, 6 hours and 1 hour before a paid booking starts. The text says when and at what time, for example Your booking at Padel Court 1 starts in 1 hour at 7:00 PM. |
| Booking cancelled | The player who booked | The player or the club cancelled the booking. The text says who cancelled it and, for a paid booking, how much was refunded to the wallet or that the policy gives no refund. |
| Booking released | The player who booked | An unpaid booking from the app was released because the hold ran out. The text says it was not paid in time and that nothing was charged. |
| Refund received | The player | Money reached their wallet from a cancellation or a refund, including a card payment that went through after the booking was released. |
Bookings made from the portal for a walk in customer without an account send nothing.
Matches#
| Title | Who gets it | When |
|---|---|---|
| You're in | The player | They joined a match. |
| A player joined | The organizer | Someone joined their match. |
| A player left | The organizer | Someone left their match. Their place is open again. |
| Your place was released | The player | They joined a match with a shared fee and did not pay in time. Nothing was charged. |
| Match invitation | The invited player | Someone invited them into a spot. |
| Added to a match | The invited player | Their invitation was accepted for them by their auto accept setting. |
| Invitation accepted | The player who invited | The invitation was accepted. |
| Invitation declined | The player who invited | The invitation was declined. |
| Match reminder | Every player in a confirmed match who has paid or has nothing to pay | About 24 hours, 6 hours and 1 hour before the start. |
| Match cancelled | Everyone in the match | The organizer or the club cancelled it, or it was cancelled automatically. It says any payment will be refunded. |
| Refund received | Each player who paid | Their refund reached their wallet. |
Tapping a match notification opens the match.
Emails#
- A player whose account has an email gets a confirmation when a booking is paid. The subject starts with Your booking is confirmed, followed by the court and the time. It includes the booking code and the cancellation terms.
- A player who pays for a match place gets a match confirmation email.
On iPhone#
With Sport Pulse on in Settings, a confirmed booking or match starting within the hour can show a live countdown on the lock screen and in the Dynamic Island while the app is open.