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Glossary and FAQ
The words used across the courts service, and answers to the questions clubs and players ask most.
Glossary#
| Term | Meaning |
|---|---|
| Organization | Your club as a business. Approved by Bsporty before it shows in the app. |
| Venue | A place players travel to, with an address and a pin on the map. The portal also calls it a branch. |
| Court | What players book. It has its own sports, prices, hours and rules. |
| Slot | One start time and length on one court. |
| Hold | The time an unpaid booking from the app keeps its slot. 30 minutes unless the club changes it. Bookings staff take do not run out. |
| Order | Several slots booked and paid together. Each slot is its own booking. |
| Add on | An item rented or bought with a booking, such as a racket or water. |
| Peak hours | Busy windows that use the court's peak price. |
| Daypart rate | An hourly price for part of the day, every day or on one day of the week. |
| Duration price | A flat price for one exact length. |
| Free slot | A rule that makes certain times cost nothing. |
| Schedule override | A closure or a special price for set dates and times. |
| Cancellation policy | The refund percentage by hours before the start. |
| No cancellation cutoff | The hours before the start inside which players cannot cancel in the app. |
| Walk in booking | A booking staff make in the portal for a customer at the desk. |
| Listing style | Whether the app shows one card per venue or one per court. |
| Wallet | The balance a player holds in your app. Refunds always land here. |
| Match | A court booking other players can join. |
| Organizer | The player who created a match. |
| Share | One place's part of the court fee when the fee is shared: the fee divided by the number of places. |
| Confirmed match | A match whose organizer has paid their part. |
| Invite code | The 6 digit code that opens a private match. |
| Mutual follow | Two players who follow each other. They can always invite each other. |
| Voucher | A discount code. For courts it works on bookings and on the organizer's match fee. |
| Venue clock | The local time at the venue. Every time in the service uses it. |
FAQ#
Can players pay cash for a court?#
Not in the app. When someone wants to pay at the desk, book them from the calendar and set the payment to Paid when they pay.
A player's booking disappeared.#
It was probably never paid. A booking from the app that is not paid is cancelled when the hold runs out, and leaving checkout frees it at once unless you changed that in Settings, Bookings and holds. The player gets a Booking released notification. While the hold lasts, the player can pay the booking from My Bookings. Bookings your staff take are never released this way. The player can book the time again if it is still free.
A player cannot cancel their booking.#
Either the booking has started, or the court has a no cancellation cutoff and less time is left. The booking tells the player which. A match place is cancelled through the match. You can still cancel it for them from the calendar and choose the refund.
Do refunds go back to the card?#
No. Every refund, from a cancellation, a match or the Payments page, goes to the player's wallet in your app.
I refunded a payment. Is the slot still booked?#
Only when you chose Refund only. Refund and cancel the booking, the default, frees the slot as well. You can also cancel the booking afterwards. Nothing is refunded twice.
How do I close a court for a day?#
Add a Schedule Override of type Blocked, Maintenance or Holiday for that court and time. For the same time every week, turn on Repeats every week. Bookings already in the window stay, so cancel or move them yourself.
Why does a court show no times?#
Check its working hours for that day on the Schedule tab: a day with no row is closed. Then check Schedule Overrides for a closure, and that the court is Active.
Why is a venue missing from the map or nearby search?#
It has no pin. Open the venue and drop the pin in Address & Location.
Why can nobody create a match on a court?#
Matches enabled is off, or the court's Sport program reads Not linked. The court may also ask for a match notice period, or be set to one audience.
A match was cancelled on its own.#
Its organizer did not pay in time: within 30 minutes of creating it, or before the court's auto cancel time before kickoff. A court set to Never auto cancel keeps unpaid matches. Everyone who paid was refunded to their wallet.
Can I give a discount on court bookings?#
Yes. Create a voucher valid for Court bookings: it comes off the whole order. You can also use a free slot rule, a daypart rate, a custom price override for a period, or add credit to a player's wallet from Wallet Ledger.
How can a player book two hours?#
Pick a 120 minute duration if the court's maximum allows it, or pick two times when the court allows multiple slots.
Can we remove a bad review?#
No. Reviews belong to the players who wrote them. Each player has one review per venue and can edit or delete it.
Why are this morning's bookings faded in the calendar?#
They have already started. The calendar keeps them on screen, faded, so you can still open them.